HomeBloc Pilates
Draft for client review · replace every [placeholder] before publishing

Cancellations
& Refunds

Last updated: [DD MONTH 2026]

Classes are small and spots are limited, so a fair cancellation policy keeps things running for everyone. Here’s how it works.
Conventions at comparable WA studios: group classes 12 hours (some run 4–12h), private / 1:1 24 hours, late-cancel forfeit-the-credit or ~$10, no-show ~$15–$20, and a ~5-minute late-arrival lockout for safety. These are market norms, not law — pick your figures, keep them lawful under the Australian Consumer Law and the WA Fitness Code, and use the same numbers here and in Momence. Never publish an absolute “no refunds” — that breaches the ACL.

1. Cancelling or rescheduling a class

  • ·Cancel or reschedule at least [12 / 24] hours before your class starts, and the class is returned to your account / membership to use again.
  • ·Do this yourself in [Momence], or email us if you’re stuck.

2. Late cancellations

A “late cancel” is cancelling within [12 / 24] hours of the class. Because that spot usually can’t be re-filled at short notice:

  • ·Membership members: the class is deducted / forfeited for that week.
  • ·Casual & pack bookings: the class is forfeited, or a late-cancel fee of [$AMOUNT] applies.

3. No-shows

Not showing up without cancelling is a no-show. The class is forfeited and a no-show fee of [$AMOUNT (or “no fee”)] may apply. Repeated no-shows may affect your ability to pre-book.

4. Waitlists

If a class is full you can join the waitlist in Momence. If a spot opens you’ll be notified and auto-booked [/ given NUMBER minutes to accept]. If you’re moved off the waitlist into a class, the standard cancellation window applies from that point.

5. When Bloc cancels a class

Occasionally we may need to cancel a class (illness, low numbers, equipment or a power issue). If we do, we’ll give you as much notice as possible and:

  • ·your class credit is returned in full, and
  • ·where a class is cancelled and not rescheduled, you can request a refund for that class.

6. Refunds & your consumer rights

Our services come with guarantees that can’t be excluded under the Australian Consumer Law. You’re entitled to a remedy if a service isn’t delivered with due care and skill or as agreed.

  • ·Change of mind: memberships, packs and casual classes are generally non-refundable for change of mind, but unused class credits can usually be used later, subject to expiry.
  • ·Medical: if injury or illness stops you training, contact us — we may pause your membership or, with [medical evidence], offer a credit or refund at our discretion.
  • ·Major problem with the service: you may be entitled to a refund or other remedy as required by the Australian Consumer Law.

7. Memberships, holds & cancelling

Pausing, holding and cancelling an ongoing membership are covered in the Membership Terms & Conditions.

8. Contact

Need a hand with a booking? Email hello@blocpilates.com.au and we’ll sort it out.